Nine months since launch, Modi govt’s MSME grievance redressal portal Champions resolves this many cases

by Jeremy

The grievances registered on the Champions portal were routed based on the nature of the problem to the concerned branch/bureau/office heads under the MSME Ministry to attend them within three days. (Image: PTI)

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Ease of Doing Business for MSMEs: Online portal to resolve MSME grievances Creation and Harmonious Application of Modern Processes for Increasing the Output and National Strength (Champions) launched by the government in June last year has resolved 26,693 complaints as of January 31, 2021, said MSME Minister Nitin Gadkari. The platform was launched in May 2020 as a grievance registration and management system for MSME issues about finance, raw materials, labor, regulatory permissions, etc., mainly due to the Covid impact. “This covers many aspects of e-governance, including grievance redressal and handholding of MSMEs. Through the portal, real 26,693 grievances have been redressed upto 31.01.2021,” Gadkari said in a written reply to a question in the Rajya Sabha recently.

Importantly, Gadkari, in a video conference with the members of The Institute of the Company Secretaries of India on June 8, 2020, had informed that “as per the eight-day-old data from the portal, which was launched on May 9, 20,461 grievances were received out of which 16,019 grievances have been resolved.” While in a month since launch, the platform had helped resolve over 16,000 grievances, it managed to resolve only another over 10,000 cases in the following nearly eight months. PM Narendra Modi formally launched the Champions portal on June 1.

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